At PayPeon, we take great pride in offering beautifully handcrafted products, including crochet bags, jute bags, and eco-friendly accessories made with love and care. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help guide you through the return and refund process.

Return Eligibility

We accept returns for most items under the following conditions:

• Timeframe: You have 7 days from the date of delivery to initiate a return.
• Condition: Items must be unused, unworn, and in original condition. All tags, packaging, and accessories must be included.
• Non-returnable Items: Please note that custom-made, personalized, or made-to-order items are not eligible for return unless defective or damaged upon arrival.

How to Initiate a Return

1. Contact Us: To start a return, please contact us at sales@paypeon.com with your order number, reason for return, and photos if applicable (for damaged or defective items).
2. Return Authorization: We will review your request and send you a return authorization along with instructions on how to return your item.
3. Shipping the Item: Once authorized, securely pack the item and ship it to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items).

Refund Process

1. Inspection: Upon receiving your returned item, our team will inspect it to ensure it meets our return criteria.
2. Refund Issuance: Once approved, refunds will be issued to your original payment method within 7–10 business days.
3. Partial Refunds: If your returned item shows signs of use, damage, or alteration, we reserve the right to issue a partial refund.

Non-refundable Items

Some items are non-refundable due to their nature, including:

• • Custom-made or personalized items (unless defective or damaged).
  • Items purchased with discounts that are marked as non-returnable.

Tax Refund Policy

Please note that taxes applied to your order (such as sales tax) at the time of purchase are non-refundable. These amounts are collected by the relevant tax authorities and cannot be refunded by PayPeon. If you have any concerns regarding the tax charges on your order, we recommend contacting your local tax authority directly for assistance.

Damaged or Defective Items

If your item arrives damaged or defective:

1. Report the Issue: Contact us within 7 days of receiving your order. Please include your order number, photos of the damage, and any other relevant details.
2. Replacement or Refund: Depending on stock availability, we will either send you a replacement item or process a full refund for the damaged/defective item.

Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.

Return Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service for your return to ensure it reaches us safely.

Sustainability Commitment

As part of HerbVillage LLC, based in New York, PayPeon is committed to eco-friendly and sustainable practices. We encourage you to be mindful of the environmental impact of returns. Before initiating a return, please ensure that the item is truly unsuitable. If you have any questions or need additional information about our products, feel free to contact us.

Contact Us

If you have any questions about our return and refund policy, or if you need assistance with your return, please reach out to us:

Herb Village LLC
Paypeon.com
Email: Sales@paypeon.com
Phone: +1 (646)-529-6055
Address: 3418 73rd St, FL 1, Jackson Heights, NY 11372, USA